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How do I get my own homepage? All Mia Accounts include space for your own homepages. You can make your own homepages, then upload them to your account on our system where anyone on the web can see them!

Is Mia's service a local call for me? Chances are YES! We have a National foot print which includes dialup in all 50 US States. For a complete listing of our local calling area click here.

Macintosh:

• Mac OSX or greater
• G5, Mac Mini, eMac, iMac or better
• 1GB RAM
• 10GB of Space Available on your Hard Drive
• USB or Serial Modem

Windows:

• Windows XP or greater
• 2Ghz Penitium, Celeron, AMD or better.
• 1GB RAM
• 10GB of Space Available on your Hard Drive
• USB or Serial Modem

What kind of connection does Mia have to the Internet? Mia's network infrastructure consists of multiple fiber and ethernet connections to the internet. We are directly connected to our Upscale Backbone Providers, AT&T and Time Warner.  We have over 8000 dialup POPs nation wide.

Why pay Annually or Quarterly rather than Monthly? Well, number one, you save quite a bit by choosing an annual plan as opposed to monthly. Number two, we want to provide low cost Internet service, with excellent support, so instead of spending all our time collecting bills monthly, vs. 4 times a year or 1 time a year, we can thus devote more time to serving you.

Why doesn't my modem connect at 56k? First off, the FCC regulates telephone line speed on analog lines to 53k. Secondly, contact your local phone company and your modem maker, ask them this question, as they are the ones responsible for modem and line speed performance. We supply high speed Internet access here, the line in the ground from you to us belongs to Ma' Bell. Most phone companies DO NOT support a speed above 14400 even though it is most likely that it will go faster. A typical phone line is compressed at the switch using ADPCM and routed through miles of cable, causing signal quality and line quality to diminish. If you are connecting at a rate of 38.000 or higher, this is quite normal. On average expect connecting as high as 45.333k to 53.333k, with a 56k modem running v.90 for maximum throughput.

NOTE: Please refer to the users manual for the commands to test your line signal strength and line quality.

Can I use my America Online account with Mia? Yes, just log on to our server and start up your AOL Browser.

Do we accept credit cards? Yes. We accept MasterCard, Visa, and American Exrpess, as well as cash, check, or money order.

What software do I need to connect to the Internet? If you want to use the graphical applications, such as the Netscape or Internet Explorer WWW browsers, you will need networking software. The Internet is a giant network, and the "language" of that network is TCP/IP (Transmission Control Protocol/Internet Protocol), and PPP (Point to Point Protocol) or SLIP (Serial Line Internet Protocol) software allow you to use your modem to speak this language. Don't worry about what the acronyms mean, just know that you need PPP software. This software is included in the following environments:

• Macintosh/OSX - The easiest.(very simple) Most new Macintoshes include the Internet Setup Wizard, which has everything you need to surf the web, and with MacOSX it's a breeze. Need help setting this up?
• Windows XP/2000/VISTA - Nice and easy.(If you know how to use your computer and IF your computer came with Windows XP Pro Home or Vista preinstalled; otherwise we have instructions and software available.
• Windows 95/98 - NO LONGER SUPPORTED. If you must use 95/98 you may do so on your own. We no longer provide support or software for this operating system.
• Windows 3.1 NO LONGER SUPPORTED. If you must use Win3.1 you may do so on your own. We no longer provide support or software for this operating system.
• Windows NT - NO LONGER SUPPORTED. If you must use WinNT you may do so on your own. We no longer provide support or software for this operating system.

How do I sign up and how long does it take? Give us a call or stop by. If you have questions, we will try to answer them for you. All you need do is give us some basic information, like your name, address, phone number and what you want your username/password to be, and of course, payment. Then in as little as 15 minutes you could be surfing the world wide web.

Can I upgrade my account at any time? Sure. There is no extra set-up cost to upgrade your existing account. Just let us know what you want, and if you are in the middle of a billing period, we will prorate the difference and bill you. For More info contact: billing@mia.net

Just what does "Unlimited Active Usage" Mean? Unlimited means active usage by you the user, typing and clicking away at the keyboard, actively surfing the web.
It does NOT mean:

• Pinging the connection
• Leaving the connection up to check e-mail all day/night
• Running an ftp, web, or warez server.
• Leaving the connection open all of the time without any input from you.

  If you would like to have a dedicated, or full time connection to Mia call us at 262-248-6759

What does freeware mean? The key word is FREE... Freeware is software that the author does not charge you for. For example, FreePPP for Macintosh is Freeware.

What does ShareWare mean? ShareWare is software that can usually be utilized for a specified amount of time. If you like it and want to continue to use it, then it is up to you to pay the author. Some Shareware software may work for a limited time, or put up dialog boxes reminding you to pay the author. If you use ShareWare, make an effort to pay for it.

What does crippleware mean? This is Demo software that is crippled in some fashion, and only after you register it will you be able to get the fully functionality.

Why are some sites really fast and others really slow? This happens for several reasons: Heavy network traffic or a heck of a lot of people are using the Net. Also, not every web site you visit is using fast fiber connections like Mia.Net. Some Web Servers are connected via cable modems or T1s. Another reason for a slow sight is the load and type of server being used, if it lacks RAM, and processor speed, or is configured to accept more connections than it can handle, it is going to be slow.

Upon logging on I get a response that my password is incorrect? If you have trouble logging in or get a message on your screen saying that you have entered the wrong password or asking for you to enter your password again, then do the following:

Your username and password are case sensitive. If your password is all lower case, check to see if you have your cap-locks on. If your password is all upper case, check to see if your cap-locks are off.

Check to see if you have paid your bill. Accounts that go 10 days past due are automatically disabled by our accounting servers.

When is the best time to login? Usually it is best to login during off hours. Our busiest times are during peak hours.

Do you service PC's? Yes. In fact we offer the areas lowest prices on PC Tune Ups.  To find out more click here.

Do you have web based email? Yes. You can check your email on line here: http://mail.mia.net