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Troubleshooting Your Mac Set-Up 
The following are problems typically encountered with Macintosh Internet software, please check through this section if you are having difficulties with your connection.
Open box is greyed out / Nothing happens when open is clicked on in ConfigPPP.
If nothing happens when you click on the open box in the ConfigPPP control panel, it means means one of three things:
- The PPP extension has not been placed in the extensions folder.
- In the MacTCP Control Panel, PPP is not selected.
- There is an extension in your extensions folder that is conflicting: remove any Internet-related extensions other than the PPP extension, reboot, and try again.
PPP Wait Timeout error after clicking on Open
This is usually caused by using an incorrect initialization string. Please consult the list in Section 1.5, and make sure that the one you are using is correct. If your modem is not listed in Section 1.5, please check in your modem's documentation to see if there is a manufacturer's recommended string. If there is not, try using atz.
If that does not help, make sure that your port speed in the Config PPP control panel is set to 38400 or 57600. Except on some Powerbook models, the port speed should not be set to 14400 or 28800.
Make sure that your modem is plugged in and turned on.
Password box comes up after dialing asking for name and password.
Check in the ConfigPPP Control Panel, in the "Config.." options under "Authenticate.." to make sure that your login name and password are entered correctly. Be sure that you have a PPP account with us, and that you're using the login name you received that begins with a capital P.
If it comes up repeatedly, either your name or password are misspelled, or that your account on AcroNet is not yet set up.
Link Dead
See Modem Init Strings Typically, a link dead message is caused by the use of an incorrect initialization string.
Server does not have a DNS entry.
If Netscape, or another program, reports the above message, the Domain Name Server information in your MacTCP or TCP/IP control panel is incorrect. Consult with MacTCP Setup if you're using MacTCP, or Open Transport Setup if you're using Open Transport.
If none of the above work, you are welcome to call for Technical support. Please be sure you've read through this entire document before you ask for technical assistance.
Mac Modem Init Srings
Modem Type
Proper Modem Init
Global Village PowerPort Gold/Silver
AT&F\J0\Q3\N7%C1\V2W1
Global Village PowerPort Mercury (100)
AT&F1
Global Village PowerPort Mercury (200/500)
AT&F
Global Village TelePort Bronze
AT&F
Global Village TelePort Gold II
AT&F1&K3
Global Village TelePort Mercury
AT&F1&K3
Global Village TelePort Silver
AT\J0\N3%C1&C1&D0\Q3\V1
Global Village TelePort Silver/Gold/Merc.
AT&F1
Global Village TelePort Platinum
AT&F1W1S95=44
Supra 14.4 LC
AT&F1
Most Supra Models
AT&F2
USRobotics Mac & Fax
AT&F&D0&H1
USRobotics Sportster 14.4
AT&F1&H1&C1&D0X4
USRobotics Sportster 28.8
AT&F1
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